Customer service
Star and Silk Support
Help with setup, birth details, daily readings, privacy questions, TestFlight feedback, and launch-version bugs.
Contact
One support inbox for the launch version.
Star and Silk does not use a website contact form right now. Email keeps the launch site simple and avoids adding extra website tracking or data collection.
Support email
support@starandsilk.appInclude a screenshot if it helps explain the issue. If you are testing through TestFlight, you can also send feedback directly through the TestFlight app.
Tell us what screen you were on, what happened, what you expected, and whether it happens again after reopening the app.
Read the Privacy Policy or email with “Privacy” in the subject line.
Use your best known birth time and city. If the exact time is unknown, the app can use midday with less precise rising sign and house detail.
The launch version does not include subscriptions or in-app purchases.
Follow @starandsilk for product screenshots and release updates.
What to include
A good support email saves a round trip.
Your device model.
Your iOS version.
The Star and Silk app version.
What screen you were on.
What happened and what you expected.
Common questions
Fast answers for launch.
No. The launch version has no account system.
Your chart profile, readings, settings, and history are saved on this device in the launch version.
Yes. In Settings, use Clear Saved Readings or Delete Birth Profile. Deleting the app also removes local app data from this device.
Check iOS notification permission for Star and Silk, then email support if reminders still do not appear.
No. Star and Silk provides astrology readings for personal reflection and entertainment.
Email support@starandsilk.app and ask to be notified when the App Store link is ready.